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Storage
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Cybernetics
products are fully backed by the best technical support in the
business, and a range of hardware maintenance options designed
to meet your needs, no matter how time critical your site is.
Contact your sales representative at (757) 833-9000, or maintenance@cybernetics.com
about pricing and availability of upgraded and extended
maintenance service options for your Cybernetics equipment. |
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For
extremely time critical sites, Cybernetics offers an advance
replacement service option. If you experience a hardware
failure, Cybernetics will express ship a replacement subsystem
within one business day, for 10:30 AM delivery. The units
cross in transit for the fastest problem resolution.
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Cybernetics
offers affordable upgraded service for modular products through
advance replacement of field swappable components. Contact
us to secure the component value with a credit card, and the
replacement will be cross-shipped for 10:30 AM delivery.
If the issue cannot be addressed with a replacement component,
we'll cover you with Express Depot expedited service.
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Cybernetics
offers a low cost, expedited service upgrade for same day
turnaround. Equipment received in our facility by 10:30 AM
will be repaired or replaced and express shipped for return
delivery by 10:30 AM the following business day - total
resolution within 48 hours, door-to-door.
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Cybernetics'
standard return-to-factory maintenance covers all costs of depot
repair for normal equipment wear and tear, including all parts
and labor. Any time you have a question or a problem,
simply contact our Technical Support Department. If your
hardware requires service, we'll issue a Return Authorization
Number with instructions for the return shipment. Typical
turnaround time is three to five days in our service facility.
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©2008, CYBERNETICS. All Rights Reserved.
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