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Cybernetics products are fully backed by the best technical support in the business, and a range of hardware service levels to provide prompt resolution of any issues that may arise.

On Site Services

ON-SITE SERVICES

If an issue cannot be resolved over the phone, our On-Site Services will provide a qualified technician at your location, depending on which service plan you have chosen. This is provided in conjunction with our Priority Exchange advance-replacement hardware service (below).



✔ 24-7 with 4-hour response

For those that have extremely time sensitive or weekend/night operations.



✔ SBD- Same Business Day

If requested before 1pm our Cybernetics Technicians will be on-site ready to assist you on the same business day 8am to 5pm.



✔ NBD- Next Business Day

Upon request a Cybernetics Technician will come to your site the next business day, between the hours of 8am and 5pm, to directly address your needs.



On Site Repairs

ON-SITE REPAIRS Advance Replacement

When you need a part fast, our advance replacement plans deliver via air express.



✔ Priority Exchange

For extremely time-critical sites, Cybernetics offers an advance replacement service option. If you experience a hardware failure, Cybernetics will express ship a replacement subsystem within one business day, for 10:30 AM delivery. The units cross in transit for the fastest problem resolution.



✔ Component Level Exchange

Cybernetics offers affordable upgraded service for modular products through advance replacement of field swappable components. Contact us to secure the component value with a credit card, and the replacement will be cross-shipped for 10:30 AM delivery. If the issue cannot be addressed with a replacement component, we'll cover you with Express Depot expedited service.



Factory Repairs

FACTORY REPAIR Depot Maintenance

Cost-effective ways to keep your system going strong.



✔ Express Depot

Cybernetics offers a low cost, expedited service upgrade for same day turnaround. Equipment received in our facility by 10:30 AM will be repaired or replaced and express shipped for return delivery by 10:30 AM the following business day - total resolution within 48 hours, door-to-door.



✔ Standard Depot

Cybernetics' standard return-to-factory maintenance covers all costs of depot repair for normal equipment wear and tear, including all parts and labor. Any time you have a question or a problem, simply contact our Technical Support Department. If your hardware requires service, we'll issue a Return Authorization Number with instructions for the return shipment. Typical turnaround time is three to five days in our service facility.




We Have the Answers to Your Questions

Let one of our experienced Technical Representatives save you time by answering all of the questions you have about the right solution for your company's demanding data backup and storage needs.


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We'll show you how easy and affordable it is.

Call Today! 757-833-9000

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Cybernetics Review

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Modular Storage Design

Add Performance & Capacity as Needed - Easily.

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Faster and More Powerful

iSAN® Outperforms Competing Solutions in Performance, Features, Support and Price.

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iSAN® Series Dashboard

Configure, Monitor, and Maintain with Ease.

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