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Get
Started
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Let one of our experienced technical
sales reps evaluate your backup and
storage needs and build a solution
that will protect data while saving
time and resources. The industry's
leading pre- and post-sale support is
just a phone call away.
757-833-9000. |
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Precision
Support Partnership.
We specialize in data storage and take
pride in our customers with total support
- before the sale and throughout the
life of every subsystem.
Cybernetics products are fully backed by the best technical support in the business, and a range of hardware maintenance options designed to meet your needs, no matter how time critical your site is.
Contact your sales representative at (757) 833-9000, or
maintenance@cybernetics.com about pricing and availability of upgraded and extended maintenance service options for your Cybernetics equipment.
For extremely time critical sites, Cybernetics offers an advance replacement service option. If you experience a hardware failure, Cybernetics will express ship a replacement subsystem within one business day, for 10:30 AM delivery. The units cross in transit for the fastest problem resolution.
Cybernetics offers affordable upgraded service for modular products through advance replacement of field swappable components. Contact us to secure the component value with a credit card, and the replacement will be cross-shipped for 10:30 AM delivery. If the issue cannot be addressed with a replacement component, we'll cover you with Express Depot expedited service.
Cybernetics offers a low cost, expedited service upgrade for same day turnaround. Equipment received in our facility by 10:30 AM will be repaired or replaced and express shipped for return delivery by 10:30 AM the following business day - total resolution within 48 hours, door-to-door.
Cybernetics' standard return-to-factory maintenance covers all costs of depot repair for normal equipment wear and tear, including all parts and labor. Any time you have a question or a problem, simply contact our Technical Support Department. If your hardware requires service, we'll issue a Return Authorization Number with instructions for the return shipment. Typical turnaround time is three to five days in our service facility.
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