Technical Support Requests that are submitted after normal business hours will be addressed the following business day.
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Model Number of Unit
Serial Number of Unit
(The serial number is printed on a white/silver Cybernetics sticker located on the top front center of the unit. The serial number is 8 digits and may be appended with a letter such as A or B.)
Model Number, Operating System and Revision Levels of the equipment the unit is attached to, including the Application Software and Revision Level.
A complete description of the problem to include the LCD and LED indications on the unit before, during and after the failure.
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